Terms and Conditions
These Terms and Conditions ("Agreement") govern the use of the services and website provided by Lucknowi Thaath ("we", "our", "us"). By accessing, browsing, or placing an order through our website or mobile application, you ("User", "Customer", "You") agree to comply with these Terms and Conditions. Please read them carefully before using our services.
1. Introduction
Welcome to Lucknowi Thaath, a premier restaurant serving authentic Lucknowi cuisine. We are dedicated to providing you with exceptional food and services. This Agreement governs your access to and use of our website, ordering platform, and related services.
Bharat Food Corporation, with valid FSSAI (Food Safety and Standards Authority of India) license registration, ensures that all food served by Lucknowi Thaath complies with the highest safety and hygiene standards.
2. Acceptance of Terms
By using our website (lucknowithaath.com) and placing an order, you acknowledge that you have read, understood, and agree to abide by the terms outlined herein. If you do not agree with any part of these Terms and Conditions, please refrain from using our services.
3. Ordering and Delivery
- Order Placement: Orders can be placed through our website or mobile app. All orders are subject to acceptance based on availability.
- Delivery Areas: We offer delivery services within specified areas of Lucknow. Please ensure your delivery address is within our serviceable areas.
- Delivery Timings: Estimated delivery times are provided at the time of order. While we strive to adhere to these estimates, delivery times may vary due to factors beyond our control, including weather, traffic, or kitchen load.
- Order Modifications and Cancellations: Once an order is placed and food preparation has commenced, modifications or cancellations will not be entertained. Please contact customer support immediately if you wish to cancel an order before preparation begins.
4. Pricing and Payment
- Pricing: All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless specified otherwise.
- Payment Methods: We accept payments via UPI, credit/debit cards, digital wallets, and Cash on Delivery (COD), where applicable.
- Price Changes: Prices may vary depending on availability, promotions, or special offers. You will be notified of any changes before finalizing your order.
5. Refund and Cancellation Policy
- Refund Eligibility: Refunds will be processed for undelivered or incorrect orders only. Verification will be conducted before a refund is issued.
- Refund Method: Refunds will be credited to the original payment method within 5–7 business days.
- Cancellation: To cancel an order, please contact our customer support immediately. Cancellations are allowed only if the order is yet to be processed or prepared.
6. Food Quality and Allergens
- Food Safety: We maintain the highest standards of hygiene and food safety. Bharat Food Corporation ensures that all food provided is safe for consumption, adhering to the guidelines set by the FSSAI.
- Allergens: Our dishes may contain allergens like nuts, dairy, gluten, etc. It is your responsibility to inform us of any allergies or dietary restrictions before placing an order.
- Limitation of Liability: We are not liable for any allergic reactions resulting from undisclosed food sensitivities.
7. Use of Website and Services
- Prohibited Use: You agree not to misuse our website or services for any illegal or fraudulent purposes. This includes, but is not limited to, introducing malicious software, phishing, or unauthorized access to our systems.
- Content Ownership: All content, including text, images, recipes, and logos, are owned by Lucknowi Thaath and are protected under Indian copyright and trademark laws. Unauthorized use of this content is prohibited.
8. Account Responsibility
- Account Accuracy: When creating an account or placing an order, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
- Security: You agree to notify us immediately if you suspect any unauthorized use of your account or any security breaches.
9. Governing Law and Jurisdiction
- Applicable Law: This Agreement is governed by and construed in accordance with the laws of India.
- Jurisdiction: Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.
10. Modifications to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be communicated via updates on our website. By continuing to use our services, you accept the modified Terms and Conditions.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Lucknowithaath
2/884, Vinay Khand 3, (Near Husariya Chauraha) Gomti Nagar, Lucknow Uttar Pradesh
Mobile: +91 9643332141
Email: lucknowithaath@gmail.com
By placing an order with Lucknowi Thaath, you agree to the above Terms and Conditions, ensuring a seamless and satisfactory dining experience. Thank you for choosing us.
