At Lucknowi Thaath, located in Lucknow, India, we are dedicated to ensuring a smooth and efficient delivery process for our customers. This Shipping Policy outlines how we manage your orders, delivery times, and shipping-related services. By placing an order with us, you agree to the terms and practices described in this policy.
1. Delivery Areas
We currently offer delivery services within a 10 km radius around Lucknow. To check if we deliver to your specific location, please enter your address when placing an order through our app or website.
2. Delivery Time
Estimated Delivery Time: We strive to deliver your order within 30 to 90 minutes of order confirmation, depending on traffic, weather, and order volume.
Delays: Please note that the delivery time is an estimate. Unforeseen circumstances such as heavy traffic, weather conditions, or operational delays may impact the actual delivery time.
3. Delivery Charges
Charges: Delivery charges may apply based on your location, the distance from our restaurant, and the total order amount.
Checkout Process: Delivery charges, if applicable, will be displayed during the checkout process on our app or website.
4. Order Tracking
You can track the status of your order in real-time through our app or website. You will receive updates throughout the process, from order preparation to dispatch and final delivery.
5. Delivery Confirmation
Once your order is successfully delivered, you will receive a confirmation notification. Please ensure that someone is available to receive the order at the delivery address provided.
6. Changes to Delivery Address
If you need to modify the delivery address after placing your order, please contact our customer support team immediately. However, please note that changes may not be possible if your order has already been dispatched for delivery.
7. Unattended Deliveries
If the recipient is unavailable at the time of delivery, our delivery personnel will follow any special instructions provided during ordering (e.g., leaving the order at the doorstep or with a neighbor).
If there are no specific instructions, we may attempt to contact the recipient to arrange an alternative delivery time or location.
8. Quality Assurance
We take great care to ensure that all orders are delivered fresh and in the best condition. If you have concerns about the quality of your order upon delivery, please contact our customer support team within a reasonable timeframe for assistance.
9. Refund and Returns
For issues related to missing items, incorrect orders, or concerns about the quality of the food, please refer to our Refund and Return Policy for guidance on how to request a refund, replacement, or resolve any issues with your order.
Contact Information
For any questions or concerns related to delivery or shipping, please feel free to contact us:
Lucknowithaath
2/884, Vinay Khand 3, (Near Husariya Chauraha) Gomti Nagar, Lucknow Uttar Pradesh
Mobile: +91 9643332141
Email: lucknowithaath@gmail.com
By placing an order with Lucknowi Thaath, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. We look forward to delivering delicious Lucknowi cuisine to your doorstep.
